Consumers residing in the EU have a right of withdrawal in respect to distance selling under the following conditions (a consumer is any natural person who enters into a transaction that is not part of the operation of their business).

 

1) Withdrawal policy

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days and begins from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods (in the case of partial deliveries this applies to the final item).

In order to exercise your right of withdrawal, you must inform me,

Umut Doğan, BSc
1110 Vienna, Austria, Herbortgasse 33/4/16
Email: office@pabloesperanza.com
Phone: +43 660 91 78 786

 of your decision to withdraw from this contract with a clear declaration of intent (e.g. a letter via post, or an email). You can use the attached sample withdrawal form for this purpose, however this is not a requirement.

To comply with the withdrawal period, it is sufficient for you to send the notice of your use of your right of withdrawal before the expiry of the withdrawal period.

 

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your having chosen a delivery method other than the cheapest standard delivery we offer), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. We will use the same means of payment for this repayment as you used for the original transaction, unless expressly agreed otherwise with you;

In no case will you be charged for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods (whichever is first).

You must return or forward the goods to us immediately and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is deemed to be met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for quality, characteristics and functionality verification.

 

Exclusion or premature expiry of right of withdrawal

Right of withdrawal does not apply to consumers who do not reside in the EU.

Furthermore, the right of withdrawal does not apply to goods that are manufactured according to customer specifications or which have clearly been tailored to personal specifications.

 

2) Withdrawal Form

 If you wish to withdraw from this contract, please complete and return this form.

Umut Doğan, BSc
1110 Vienna, Austria, Herbortgasse 33/4/16
Email: office@pabloesperanza.com
Phone: +43 660 91 78 786

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / Received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (for notification in hard copy only)

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Date

(*) Cross out where not applicable