Where do you ship from?
We ship from AUSTRIA.
Can I track my order?
As soon as the package is processed by the shipping company, you will receive an email with the tracking details.
I would like to change the order details given, how do I go about this?
You cannot change your address or cancel/modify your order once it has been placed as we process it automatically. If you notice any errors in your address, please contact our customer service: firstname.lastname@example.org
How long does the delivery take?
It usually takes 2-7 business days for your order to arrive within the EU. The lead time is a few days longer for other countries due to customs.
What are the shipping costs?
We offer free shipping to EUROPE. Shipping costs vary depending on the shipping zone. For more information on delivery times and costs, please see the following page: SHIPPING COSTS/TIMES
In case of irregularities, please contact our customer service: email@example.com.
We ship all orders from our distributor in AUSTRIA (EU). This means that if you order from an EU country, there are no import and/or customs charges.
Please note the Brexit notice.
The estimated delivery time is 3 - 7 working days. However, please note that delivery may take slightly longer due to strict customs regulations. Deliveries to the UK are shipped Delivery Duties Paid. The purchase price is the total price and there are no other charges.
If you are charged with (import) duties or taxes, please contact our customer service: firstname.lastname@example.org. We will resolve this issue by refunding any further duties charged.
Shipments are insured *.
If your order is taking longer than stated, we recommend that you take a look at the tracking details.
1. Shipping status:
Delivered If the tracking indicates that the package has been delivered, we recommend that you ask your life partners and/or visit your neighbours to find out if they received the package on your behalf. If this is not the case, please contact our customer service: email@example.com. We will initiate an investigation with the shipping company. This investigation can take up to two weeks. Average processing time: 4 days.
2. Shipping status:
No update / (error) code.
If the information has not been updated for a few days (5-10) or an error is displayed, please contact the shipping company concerned. Our customer service team may also initiate an investigation with the shipping company. These investigations can take up to two weeks. Average turnaround time: 3 days.
3. Shipping status:
Returned to senderIf the information indicates that the package has been returned to our distributor, we recommend that you contact our customer service department: firstname.lastname@example.org. We will investigate why the package was returned and resend the item to you.
If the address details are filled in incorrectly by the customer, we are not liable for parcels delivered to an incorrect address or lost by the shipping company.
* Disclaimer: All orders are insured against theft and accidental damage while in transit from UMUT DOGAN to the delivery address. Once your items have been delivered to the specified delivery address, they are no longer insured.
We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
The cost of the return must be borne by the customer.
To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with labels and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at email@example.com. The returns process may vary by location to make the process as easy and quick as possible for you. Items returned to us without first requesting a return will not be accepted.
You can contact us at any time with questions about returns at firstname.lastname@example.org.
Please check your order when you receive it and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and rectify the problem.
Certain types of items cannot be returned, such as custom-made items (like special orders or personalised items), shoes with signs of wear and items without labels. Please always contact us if you have any questions.
The quickest way to ensure you get what you want is to return the item you have and if the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and reviewed your return and let you know whether or not the refund has been approved. If so, you will automatically receive the refund via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.For more information, please see the following page: REFUND POLICY
Once your order has been dispatched from our warehouse, you will receive an email with tracking details.
Tracking will be activated by the courier service within 24-48 hours.
Please click on the link in the email to see the latest delivery information.
In case of problems with the delivery, see "Delivery problems" below
The quickest way to make sure you get what you want is to return the item you have and if the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and reviewed your return and let you know whether or not the refund has been approved. If it is, you will automatically receive your refund via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Once you have received an email confirming your order, it is no longer possible to change your order or address details. To cancel your order, please contact our customer service.
If you notice any errors in your address or wish to cancel your order, please contact our customer service: email@example.com
We accept Visa, MasterCard, American Express, Maestro cards, PayPal, Bancontact, SOFORT.
At UMUT DOGAN e.U. we value your personal online security. We use the latest SSL encryption technology to store and securely transmit your personal and payment information through our systems.
To ensure that your shopping experience is safe and easy, PABLOESPERANZA.COM uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the Internet. When SSL is enabled, you will see a small padlock at the top left of your browser. You can click on this icon to get information about registering the SSL digital certificate.
You will also notice that the URL field at the top of the browser starts with "https:" instead of the normal "http:". This means that you are in secure mode.
Monday - Friday 9:30-18:00 CEST.
We are happy to help you with any questions you may have about your orders in the online shop. We aim to respond to every email within 24-48 hours, Monday to Friday, excluding public holidays.
To ensure our emails are not blocked, please add firstname.lastname@example.org to your address book or keep an eye on your SPAM folder.
Customer service is currently only available via Whatsapp and email. If necessary, our customer support team will then contact you by phone.
Whatsapp: +43 660 91 78 786